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Complementary and Integrative Healthcare for Dorking and Reigate

Our Privacy Statement

Why we collect your personal data and what we do with it
(The words in bold are the relevant terms used in the Data Protection Act 2018, which includes the new General Data Protection Regulation)

When you supply your personal details to this clinic they are stored and processed for 4 reasons:

  • 1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your request for treatment and our agreement to provide that care constitutes a 'contract'. (You could, of course, refuse to provide the information, but if you were to do that we would not be able to provide any treatment.)

  • 2. We have a 'legitimate interest' in collecting that information, because without it we couldn’t do our job effectively and safely.

  • 3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you specifically on matters related to your medical care. This again constitutes 'legitimate interest', but this time it is your legitimate interest.

  • 4. Provided we have your 'consent', we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

    Your Medical Records
    We have a 'legal obligation' to retain your records for 8 years after your most recent appointment (or until you are aged 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

    Your records may be stored in several ways:
  • On paper, in locked filing cabinets, and the offices are always locked out of working hours
  • Electronically (“in the cloud”), using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.
  • On our office computers. These are password-protected, backed up regularly, and the offices are locked out of working hours.

    Who has access to your data
    We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
  • Your practitioner(s) in order that they can provide you with treatment
  • Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders
  • Other administrative staff, such as our bookkeeper. Administrative staff will not have access to your medical notes, just your essential contact details.
  • The medical records service who store and process our files
  • We also use an external messaging service to coordinate our messages, so your name, contact number and email address may be saved on their server.

    From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

    You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

    We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so. Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to the person referred to as the 'Data Controller'. Here are the details you need for that:

    Data Controller: Anne Finch-James
    Email: [email protected]
    Tel: 01737 844659
    Tillow Barn Health & Wellbeing
    Roothill Lane, Betchworth
    Surrey RH3 7AS

    If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office. Their details can be found here.

    Thanks for taking the time to read our Privacy Statement.

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